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Terms & Conditions

We welcome you to Lemos Casino, a platform designed for online gaming enthusiasts. These Terms and Conditions govern your use of our services, including but not limited to gameplay, bonuses, and account management. By creating an account or accessing our website, you agree to be bound by these terms.

Acceptance of the Terms

By registering on our site, you confirm that you have read, understood, and agreed to comply with these Terms and Conditions. These terms may be updated periodically, and it is your responsibility to stay informed about any changes.

Eligibility Requirements

To use Lemos Casino services, you must meet certain eligibility requirements:

  • You must be at least 18 years old (or the minimum age required by applicable law in your jurisdiction).
  • You must not have been previously banned or restricted from using our services.
  • You must agree to provide accurate and true information during registration.

Geographic Restrictions

Lemos Casino operates worldwide, but certain jurisdictions may impose restrictions on our services. We reserve the right to restrict access from countries subject to international sanctions or other relevant regulations.

Account Registration Rules

To create an account, you will need to:

  • Provide a unique username and password.
  • Choose your preferred language and currency.
  • Agree to receive promotional emails (optional).
  • Verify your email address through a confirmation link sent by us.

One-Account-Per-User Policy

Each user is limited to one Lemos Casino account. We reserve the right to suspend or close any accounts found in breach of this policy, including multiple registrations from the same person.

Identity Verification and KYC

For certain transactions, we may request additional identification documents or information to comply with Anti-Money Laundering (AML) regulations. Your cooperation will be appreciated.

Account Accuracy Obligations

You are responsible for maintaining accurate and up-to-date account details, including your profile information, email address, and payment methods. Failure to update account details correctly may lead to technical issues or delays in service.

Account Security Responsibilities

To ensure the security of our services:

  • Use a unique and complex password.
  • Avoid sharing your login credentials with others.
  • Regularly review account statements and transaction records.
  • Report any suspected unauthorized access or activities.

Login Credentials and Password Protection

Keep your login details secure, as Lemos Casino will never ask for sensitive information via email. If you need help resetting your password, use the built-in function on our website.

Restricted Behaviour and Prohibited Activities

The following actions are prohibited:

  • Hacking into accounts or systems.
  • Manipulating gameplay or using software cheats.
  • Sharing personal data without permission.
  • Engaging in any form of abusive behavior towards staff, other players, or affiliates.

Multi-Accounting and Fraud Prevention

Multiple registrations from the same person will be considered a breach of our terms. Lemos Casino takes anti-fraud measures to protect users and their interests. Any attempts at manipulative or suspicious behavior may result in account closure or restrictions on access.

Bonus and Promotion Rules

  • Bonuses are subject to specific promotional rules, which can be found within the related promotion details.
  • Wagering requirements must be met for bonus rewards to become available.
  • Please note that promotions may have country-specific restrictions.

Wagering and Gameplay Conditions

Your participation in gaming activities is governed by our platform's fair play policies. Adhering to responsible gaming practices, you will avoid disputes related to game outcomes or bet management decisions made on your behalf.

Bonus Abuse Prevention

To maintain fairness for all users, bonus abuse measures may include:

  • Wager limits per hour.
  • Time limits between bets and transactions.
  • Restriction of bonuses from certain games or currencies.

Deposits and Withdrawals

For deposits, please be aware that our services offer a variety of payment methods. Please check the deposit terms on each respective service provider for detailed information about deposit processing times, fees, etc.

Withdrawal processing may take 24-72 hours depending on your chosen withdrawal method (subject to applicable regulatory requirements). Please consult the full details regarding possible transfer fee rates or relevant processing schedules prior to completing any transactions.

Verification Before Withdrawals

Before requesting a payout, ensure you have provided us with the necessary identification documents as required. Without proper verification, some withdrawals may be delayed until we receive all requested documentation from you.

Processing and Review Procedures

We strive for timely resolution of your transactions and gaming queries; however, in exceptional cases, processing or review periods might extend beyond standard terms due to unforeseen circumstances (including regulatory delays), internal policies, system security protocols, and the nature of any potential inquiry involved.

Responsible Gambling Expectations

Lemos Casino encourages responsible gaming practices. If you need assistance with self-exclusion, account limits, reality checks, or other help please consult our dedicated support channels below.

Self-Exclusion and Account Restrictions

If your gambling habits are negatively affecting yourself or others:

  • Activate a 24-hour cooling off period.
  • Apply for longer temporary exclusions (up to 30 days).
  • Request permanent self-exclusion from our services with a minimum duration of 6 months.

Game Fairness and RNG Systems

All Lemos Casino games operate on random number generators, ensuring each outcome is truly independent. This mechanism ensures fairness in outcomes while upholding transparency across the gaming experience offered through our platform.

Technical Interruptions or Voided Gameplay

We may void any bets, transactions, or accounts suspected of being part of malicious activities, as identified by security protocols or our team's investigations (if applicable). In some instances, technical issues on your end may result in a forfeited session or gameplay interruption. Please be aware that there is always room for human error and unforeseen circumstances to occur during any interactive service experience.

Suspension or Closure of Accounts

If we determine you have breached these Terms & Conditions:

  • We reserve the right to close, freeze, modify account access, withdraw bonuses or restrict your ability to claim new promotions as part of an ongoing review and monitoring process.
  • Any suspected manipulative behaviour may trigger a review process which might lead to full restrictions on all gaming functions.

Intellectual Property and Platform Ownership

All content (textual information, images, graphics, layout) is protected by international copyright law. Please note that the name Lemos Casino and our logo are proprietary assets registered under applicable intellectual property laws worldwide.

Limitation of Liability

In no event will we or any affiliates be liable for losses exceeding your last twenty-four-hour gaming balance up to a maximum amount equivalent to one year's worth of deposits placed within this specific timeframe. Please understand that fair compensation measures may be put into place by governing jurisdictions in extraordinary situations which fall under extreme circumstances impacting numerous players, but such occurrence must follow regulatory guidelines.

Modification of Terms

We may change these Terms & Conditions at any time without prior notice. The revised terms will become effective immediately upon posting on our website or through other communication channels we deem most convenient for users and partners alike.

Contact or Support Guidance

For all inquiries regarding account balance, transaction history, user eligibility issues, game rules questions, promotional details or self-exclusion concerns:

  • Please use the "Support" section within Lemos Casino.
  • If you require urgent assistance with your gaming experience or technical matters then do not hesitate to reach out.